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j'ai perdu mon compte avec un niveau avancé et me retrouve au no 1. Que puis-je faire?
Hello @Danielouis Facebook game progress resetting to level one is a known issue and it is currently being investigated by King.
As far as I know there isn't anything you can do to fix this problem yourself other than to try playing on a mobile device if you don't already.
Check out the thread linked below for more information.
https://share.google/d1SvXYb1DIdt7ZoYK
sur mon telephone j'ai gardé ma progression. Sur mon Ordi avec facebook je recommence a zero!
Hello @Sansissue🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Which device are you using to play the game? Did you make sure that you are logged into the game with the account (Facebook or Kingdom) you usually use?
Do you play the game on a different device? If so, did you check if your level progress is intact on that device?
Please reply by typing below❄️☃️
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[info callout] Updated by CM May 15th: Good news! We’ve had an update from the team about the Episode Race not starting correctly. They’ve found the problem, and a fix is planned to go out on Monday! This should help with the reports we’ve been seeing where: The Episode Race does not start when expected The start level…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
