Cant use gold bars to buy extra lives

Marifeisada7

I have lots of gold bars, yet I cant buy lives using it. I already have checked my google account in the play store to check if there are requests or orders but upon checking there's none, still I cant purchase lives using the gold bars. I cant access the store. Need help. Thanks.

Colorbomb_Collector

Hi there, welcome to the Community!

Please try the following steps and let me know if they do not resolve the issue:

• Close all apps and restart your device:
  • On most phones, press your phone's Power button for about 30 seconds or until your phone restarts. 
    You may need to tap Restart > Restart.
• Check and update your Android version and the game app
• Temporarily free up space by clearing app's cache. This is a short-term solution. Over time, cached data will build up again. To clear cache, please go to Settings > Apps > > Storage >"Clear cache" *ONLY*
• Sync your device with Google servers:
  • Open your phone's Settings app.
  • Tap System  Date & Time.
  • Turn off Automatic Time Zone and Automatic Date & Time.
  • Change the date and time to be incorrect.
  • Turn on Automatic Time Zone and Automatic Date & Time.
• Make sure that you have sufficient memory on your device. We recommend having at least 2GB free - to check this see this link

I wish you a nice day!