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can’t connect to store
I cannot collect rewards or buy additional turns
it says I am off line but I am not. Can’t buy extra play moves or update the store. This has been going on for months…I play on a IPad which is latest version and updated.
Hello @coolernannie🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue you are having with the store in your game!
I need a clarification please! What did you mean by "issue with Update"? Do you see an error message when you try to update the App?
Which device are you using to play the game? Did you happen to take a screenshot of that error message for the Update? Can you share that with us?
How about other aspects of the game like collecting reward from Episode Race, Candy Royale, etc., or taking part in Tournaments, etc.,? Are these all working fine?
Please reply back by typing below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬
@QueenB good luck
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Hi everyone, We’ve seen several reports from players where the Win Streak reward screen freezes and players are unable to continue playing as expected. The good news is that this issue has already been flagged to the Studio, and the team is currently looking into it. We understand this is frustrating, especially when it…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
