Game always crashes when tapping "Play" on iPhone and iPad

noriko7

When I try to start the game with my account (linked to Facebook), when I tap the “Play” button, the app closes automatically in a few seconds, always. On both my iPhone 13 Mini and iPad the same thing happens using my account.
 What can I do? Is it a problem with my player data?

I have already tried:- I checked I have enough empty storage space
- Updating to the latest version of iOS: still the same
- Restarting the iPhone: still the same
- Delete and reinstall Candy Crush again: this way it lets me play a level once, but if I lose and I try again, the application crashes. When I restart the app, it crashes again when I tap "Play" as before.

Please help, I'm on level 10089 and I would like to continue playing Candy Crush!

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

kiara_wael

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support Team so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact