Accesso

Sabrinaesp

Il gioco non si collega più al mio account e non posso più proseguire .come posso risolvere

QueenB

https://community.king.com/en/candy-crush-saga/discussion/487387/accesso

Hi Sabrinaesp,

Welcome to the community! Sorry to hear that you're having trouble connecting to your account.

Let's try a few steps to fix this:

Check your internet connection – Try switching between WiFi and mobile data to see if that helps.
Restart your device – A quick reboot can sometimes solve connection issues.
Update the game – Make sure you have the latest version installed from the app store.
Clear cache (Android only) – If you're on Android, go to Settings > Apps > Candy Crush > Storage > Clear Cache.

Try logging in on another device – If possible, check if your account connects on a different device.

If none of these work, I recommend reaching out to Player Support for further assistance:

Open the game and go to Settings (gear icon).
Tap the "?" (Help Center) and look for "Account Issues" or a similar topic.
Scroll all the way down and select "Contact Us" to report the issue.

Let me know if you need any help with this! Hope you’re back in the game soon. 🍬

QueenB

https://community.king.com/en/candy-crush-saga/discussion/487387/accesso

Hi Sabrinaesp,

Welcome to the community! Sorry to hear that you're having trouble connecting to your account.

Let's try a few steps to fix this:

Check your internet connection – Try switching between WiFi and mobile data to see if that helps.
Restart your device – A quick reboot can sometimes solve connection issues.
Update the game – Make sure you have the latest version installed from the app store.
Clear cache (Android only) – If you're on Android, go to Settings > Apps > Candy Crush > Storage > Clear Cache.

Try logging in on another device – If possible, check if your account connects on a different device.

If none of these work, I recommend reaching out to Player Support for further assistance:

Open the game and go to Settings (gear icon).
Tap the "?" (Help Center) and look for "Account Issues" or a similar topic.
Scroll all the way down and select "Contact Us" to report the issue.

Let me know if you need any help with this! Hope you’re back in the game soon. 🍬