Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
It always says I have no internet connection and can't buy anything
Hi @jaqwui17,
Sorry to hear you're having trouble with the internet connection error, that must be frustrating! 😞 Let's try a few things to fix it:
Check your internet connection – Try switching between WiFi and mobile data to see if that helps.Restart your device – A simple restart can sometimes resolve connection issues.Update the game – Make sure you have the latest version installed from the app store.Log out and back in – If you're signed into a King or Facebook account, try logging out and back in to refresh your connection.Clear cache (Android only) – Go to Settings > Apps > [Candy Crush] > Storage > Clear Cache.
If none of these steps work, you may need to contact Player Support: Open the game and go to Settings (gear icon). Tap the "?" (Help Center) and look for Connection Issues. Scroll down and select "Contact Us" to report the issue.
Let me know if any of these steps help! 😊
New here? Sign in or create an account to join the fun.
Help
the supercharged color bomb counter is still at 0-zero after playing in 2 complete episode races. Can you fix this like quickly? I’ve already cleared the app from active status or closed it. And I’ve restarted my phone several times in an attempt to fix.
AAsk
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
