Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Wrong email address

Hello a year ago I made an account on King but last week I saw that I made a typo in my email address. The second problem is that I cannot remember my password. So, if I click forgot password, King will send a email but that never arrives at my mailbox. Is there a way to fix this. I made a new account with the correct email address. If it is possible to put the old score and level to the new account it will also be fine.

Please help.,

Kind regards, Chris.

Accepted answers

All comments

HanifSorathiya

Hi @Kwizzie ,

Thank you so much for the help. They restored my level on new ID.

Kwizzie

https://community.king.com/en/candy-crush-saga/discussion/comment/3278164#Comment_3278164

HanifSorathiya,

After a lot of tries to contact, I finely got it. I contacted King via:

https://soporto.king.com/contact

Choose:

Game: Candy Crush Sage (if this also your game)

Platform: Mobile

Topic: Lost progress of items

Subtopic: Lost progress

Tell us what you need:

I told them my old email was wrong and forgot my password. The lines below came in my mail.

"Thanks for contacting King Player Support.

I am sorry to hear that you have lost your progress in Candy Crush Saga. Rest assure, I’ll do my best to help you with that!

Don't worry, I have changed your password manually to "…" as the new neutral and temporary password for you. Kindly change your password as soon as possible, through your account settings as well as your king account's email address to the correct one with the steps provided in this link: :

How do I change my King account password or email address

I hope it will work for you. Good luck.

HanifSorathiya

Hey @Kwizzie I am facing the same issue...if you find any solution please let me also know.

Kwizzie

Hello Colorbomb_Collector,

I contacted several times the player support team but no answer.

It almost look like there is nobody who can help me.

Colorbomb_Collector

Hi there,
I understand you're not able to access your King account and you can't reset your password.

To receive the best assistance, please reach out to our Player Support team via game app or via https://soporto.king.com/

Hope you have a nice day ahead!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Colorbomb_Collector

Hi there,
I understand you're not able to access your King account and you can't reset your password.

To receive the best assistance, please reach out to our Player Support team via game app or via https://soporto.king.com/

Hope you have a nice day ahead!

Kwizzie

Hello Colorbomb_Collector,

I contacted several times the player support team but no answer.

It almost look like there is nobody who can help me.

HanifSorathiya

Hey @Kwizzie I am facing the same issue...if you find any solution please let me also know.

Kwizzie

https://community.king.com/en/candy-crush-saga/discussion/comment/3278164#Comment_3278164

HanifSorathiya,

After a lot of tries to contact, I finely got it. I contacted King via:

https://soporto.king.com/contact

Choose:

Game: Candy Crush Sage (if this also your game)

Platform: Mobile

Topic: Lost progress of items

Subtopic: Lost progress

Tell us what you need:

I told them my old email was wrong and forgot my password. The lines below came in my mail.

How do I change my King account password or email address

I hope it will work for you. Good luck.

HanifSorathiya

Hi @Kwizzie ,

Thank you so much for the help. They restored my level on new ID.

I am going to lose my daily login in
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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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