Why can't I log in to redeem a gift card?

Lisa_R-2

I can log on to the community and my game works on FaceBook but I can't log on in the store to redeem a gift card. I am on a desktop and I have redeemed gift cards before.

kiara_wael

Hi and Welcome to the King Community

In order to receive the best possible assistance, please reach out to our Player Support team using the game app or via  https://soporto.king.com/