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Why can't I log in to redeem a gift card?

I can log on to the community and my game works on FaceBook but I can't log on in the store to redeem a gift card. I am on a desktop and I have redeemed gift cards before.

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Hi and Welcome to the King Community

In order to receive the best possible assistance, please reach out to our Player Support team using the game app or via https://soporto.king.com/

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