Gold box frozen on screen

crafty350

My gold box completed last night, it is frozen on my screen. I have restarted the game several times and have restarted my iPad. Nothing works. Please help!

kiara_wael

Hi and Welcome to the King Community

Thank you for report it. This issues is bein investigated for more Info here

https://community.king.com/en/candy-crush-saga/discussion/460659/chocolate-box-stuck-cant-collect-rewards