Chocolate Box stuck cannot access game

pattydoc827

when I open my Candy Crush game, the chocolate box pop up is on my screen, and I cannot access anything else in the game or o the screen. It’s been like this for about 8 hours now. See screenshot. Can anyone help/explain how to fix this?

kiara_wael

Hi and Welcome to the King Community

Thank you for reported , This issues is being investigated here

https://community.king.com/en/candy-crush-saga/discussion/460659/chocolate-box-stuck-cant-collect-rewards