Where’s my gameplay

crysn2mecf

where is my gameplay? I purchased an item for 499. I received some tokens but did not receive the rest of it

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3295426#Comment_3295426

Hello @crysn2mecf🤗 A Warm Welcome to the King Community!

I am sorry to hear that you did not receive some of the items from the package you have purchased!

To get the refund or to report the issue of your purchases, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

• Open the receipt you have received from Google Play and tap "Report a problem"
• If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
• Click here for more information. 
• Follow the instructions given

🍏 Apple device

• Use this link. 
• Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
• Click here for more information

🔥 Kindle Fire

• Use this link.
• Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
• Click here for more information

💻️ Windows App

• Use this link. 
• Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
• For more help and information on refunds, click here

If you have any other questions, please let us know🍫🍬🍫