Can someone please help me?

dannyalyssa

I am trying to win this contest and I am unable to buy gold bars to continue? Is this because of the contest? This is not the first time I have had this problem. I click on the store,the (+) next to the 7 bars I have left. And on the spot to pay 10 bars to continue, which if you don't have enough will bring you to another screen to buy a package.but once again ,it's not working. I was in first place. But now I'm getting bearded. Please help me. THANK YOU. Holly

QueenB

https://community.king.com/en/candy-crush-saga/discussion/492009/can-someone-please-help-me

Hi again, Holly dannyalyssa 😊

Thanks so much for the extra info and you’ve been incredibly patient, thank you! Since you're on a Samsung 10, and you’ve already checked for updates, the next step I'd recommend is:

Clear your game cache

Go to your device settings > Apps > Candy Crush > Storage > Clear Cache

Then fully restart your device and try again.

Also, make sure your phone has enough free storage and you’re connected to a strong Wi-Fi signal.

Let us know if that helps! Fingers crossed you’ll be back in the contest action soon! 💪

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/492009/can-someone-please-help-me

Hello and Welcome to the King Community, Holly @dannyalyssa🤗

I am sorry to hear about the issue you are experiencing in your game!

Which device are you using? Which version of the App do you have right now?

Can you please explain what is happening when you try to purchase a package? Do you see any error message or is your game freezing, because of which you are unable to continue?

Please reply back by typing below🍫🍬🍫