Can't press to buy or use gold.

Question

I bought a gold item and reached the step of downloading the PromptPay image. I pressed the wrong button and pressed the back button and immediately pressed to buy again. It didn't work. Now I have gold to use and I can't use it.

E'may · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3297051#Comment_3297051

ทำหมดทุกอย่างแล้ว แต่ก็ใช้ไม่ได้ตงเป็นเพราะจะกดซื้อทองแล้วถึงขั้นตอนดาวโหลดรูปทีไว้ชำระเงินแล้วกดผิดไปโดนปุ่มย้อนกลับแล้วพอกดเข้าไปซื้อทองก้ไม่ได้ขึ้นความแบบนั่นเลย เป็นมาจะ2วันแล้ว

kiara_wael · Answer

Hi and Welcome to the King Community

Thank you for the feedback, in the meantime Please check this step

* Check Internet Connection: Ensure you have a stable internet connection.
* Restart the Game: Sometimes, restarting the game can resolve connection issues.
* Update the Game: Ensure the game is updated to the latest version

If this not works Please

https://soporto.king.com/

Support: Follow the steps mentioned above