Why did my over 200 win streak return to 0 after not playing for 30 mins?

Ladiecake

I was at about 213 win streak before I took a 30 min break. When I opened the game, my win streak had gone back to 0. This has happened many times before. It also happened when I was at 378. I buy a lot of items to win the games and to continue my win streak if it's significant enough. I don't understand why this keeps happening.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/492891/why-did-my-over-200-win-streak-return-to-0-after-not-playing-for-30-mins

Hi Ladiecake, and welcome to the Community 💜

I’m really sorry to hear about your win streak resetting, especially after reaching over 200 (and even 378!). That’s incredibly frustrating, and we understand how much effort and items go into keeping a streak going.

While this isn’t expected behavior, the streak can sometimes reset if there’s a brief connection drop, a syncing issue between sessions, or the app doesn't fully register a win before the break. It’s definitely something the team is aware of, and they're looking into ways to make it more stable and reliable.

To help prevent this in the meantime, here are a few tips:

Make sure you’re on a strong Wi-Fi connection
Always fully close and restart the app after a break
Keep your game and device updated to the latest version

We appreciate you reporting this as it really helps us improve the experience but if it happens again, contact our Player Support team to report and ask for a compensation.

• Open the game app

• Tap the gear icon (⚙️) in the top right corner to open Settings

• Tap on the question mark (?) to open the Help Center

• Choose a relevant topic (like "Purchases & Gold Bars" or "Game Progress")

• Scroll to the bottom of the article and tap on "Contact Us"

Thanks again, and we hope you’ll be back to building that streak in no time 🍬💪

QueenB

https://community.king.com/en/candy-crush-saga/discussion/492891/why-did-my-over-200-win-streak-return-to-0-after-not-playing-for-30-mins

Hi Ladiecake, and welcome to the Community 💜

I’m really sorry to hear about your win streak resetting, especially after reaching over 200 (and even 378!). That’s incredibly frustrating, and we understand how much effort and items go into keeping a streak going.

While this isn’t expected behavior, the streak can sometimes reset if there’s a brief connection drop, a syncing issue between sessions, or the app doesn't fully register a win before the break. It’s definitely something the team is aware of, and they're looking into ways to make it more stable and reliable.

To help prevent this in the meantime, here are a few tips:

Make sure you’re on a strong Wi-Fi connection
Always fully close and restart the app after a break
Keep your game and device updated to the latest version

We appreciate you reporting this as it really helps us improve the experience but if it happens again, contact our Player Support team to report and ask for a compensation.

• Open the game app

• Tap the gear icon (⚙️) in the top right corner to open Settings

• Tap on the question mark (?) to open the Help Center

• Choose a relevant topic (like "Purchases & Gold Bars" or "Game Progress")

• Scroll to the bottom of the article and tap on "Contact Us"

Thanks again, and we hope you’ll be back to building that streak in no time 🍬💪