Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

problem with all stars, I was in 1st place and this happened:

Espiralado

I came in 1st place in All Stars and when it was time to collect the prize this happened:

the prize was available along with the ranking

I played to collect it

After that the prize was still collectible, please help me, I was in 1st place and played, when it was time to collect this happened, I already called the in-game support too…

It was always in this loop where I pressed to collect and saw the chest animation occur and when I left it the prize was still to be collected, I have the full video of the problem but I can't post it here

Please help me, am I qualified or not?? I qualified! It's not fair that this happens

Accepted answers

All comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3305210#Comment_3305210

You will not get a reply or help from this moderator. In fact you are unlikely to get help from Support either, they are overwhelmed and usually just give automated replies. My guess would be that you are qualified for the next round but that you lost connection to the server at the moment you went to claim the prize. I would suggest you close the app and make sure you are connected to the internet, then reload the app and play a few levels to get your events back. This usually works for most players.

Espiralado

https://community.king.com/en/candy-crush-saga/discussion/comment/3305203#Comment_3305203

How will I know if they actually received my request? I haven't received an email confirming receipt yet. How will I know if they actually received my request? I haven't received an email confirming receipt yet, I'm very sad.

and on the support request page there was also no attachment option, how will I send the prins or the video?

I sent a message both in-game and via the link you sent me here, but without any attachment because that option doesn't exist. 💔😖

I also didn't receive the event Pins (the all stars event contains pin tagging), You are a moderator, couldn't you draw their attention to this case? Please help me

kiara_wael

Hi and Welcome to the King Community

In order to receive the best possible assistance, please reach out to our Player Support team using the game app or via https://soporto.king.com/

Welcome! 👋

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Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

In order to receive the best possible assistance, please reach out to our Player Support team using the game app or via https://soporto.king.com/

Espiralado

https://community.king.com/en/candy-crush-saga/discussion/comment/3305203#Comment_3305203

and on the support request page there was also no attachment option, how will I send the prins or the video?

I sent a message both in-game and via the link you sent me here, but without any attachment because that option doesn't exist. 💔😖

I also didn't receive the event Pins (the all stars event contains pin tagging), You are a moderator, couldn't you draw their attention to this case? Please help me

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3305210#Comment_3305210

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Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

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