Candy Crush Saga

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Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Perdi meu progresso

Boa noite, precisei reinstalar o aplicativo porquê não estava conseguindo fazer compras no jogo, eu jogava com o email para meu progresso ficar salvo, quando fiz loggin com o email o progresso havia sumido inteiro, e eu já estava classificada para o campeonato ALL star.

+55(085)999686614 telefone

E-mail mailtonteixeira89@gmail.com

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3305413#Comment_3305413

Hello again @jabrz🤗 Thank you for replying back!

(1) On the game map - do you see yourself at level # 7? Can you please post a screenshot of your game map for me?

(2) Please click on —> THIS Link👈️ that explains how to find your game ID number;

(3) For the events to appear, please try this trick (which always works for many of us) —> replay an old level (say level #6) and lose it — immediately go to the game map and open Events folder — you should see at least few events! If you do not see the Treat Machine, please try those steps again and the machine also will appear!
** Once the events appear, please play a level with Purple candy and win it — now, see if the All stars Tournament icon appears!

Please try these and let me know how it goes! I will check back with you tomorrow🍫🍬🍫

All comments

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3305422#Comment_3305422

This screen looks to me like there is no valid payment method installed on your device. Check with Apple or Google, depending on which device you play to make sure that valid credit card details are saved in the app store. Maybe your credit card is expired and you need to update it. You could also buy an Apple App store gift voucher and scan it to add money to an Apple account. Arranging for a payment method must be done via your device and cannot be done by King.

I would generally not advise anyone to spend any real money to play Candy Crush. It can be very expensive and a waste of money.

jabrz

I'm unable to make in-app purchases, this message ap

pears

jabrz

It worked, my progress returned, I'm very happy, thank you very much.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3305413#Comment_3305413

Hello again @jabrz🤗 Thank you for replying back!

(1) On the game map - do you see yourself at level # 7? Can you please post a screenshot of your game map for me?

(2) Please click on —> THIS Link👈️ that explains how to find your game ID number;

Please try these and let me know how it goes! I will check back with you tomorrow🍫🍬🍫

jabrz

This is how the events screen appears

jabrz

assim fica a tela de eventos

jabrz

Nothing about the ALL STAR championship appears, no events appear, in the events section a message appears that new delicious events will appear soon, and it says that I am at level 7, but I was at a level higher than 600, and I was also participating in several events like the Royale, the gold bars and friends list did not change. The email they sent me with a tutorial to recover the progress I did the tutorial but it did not help. I need help, I can not see my ID. but my name in the game is Jabrz email mailtonteixeira89@gmail.com

PummyRaj

Hello and Welcome to the King Community @jabrz🤗

I am sorry to hear that you had to reinstall your game App for some reason! I am suspecting that reinstallation might be the reason for the Tournament to disappear!!

Let me report the issue to our Game Experts' team and request their assistance!

Luckily, there are 2 more days for the next round to start!
Which device are you using? Do you see anything in your game that is related to the All Stars Tournament - Purple stars on game map, Purple candy in shape of stars in your levels, etc.,?

It would be better if you can provide your game ID number, but not other personal details like phone number & email address!

Please reply back by typing below🍫🍬🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3305413#Comment_3305413

Hello again @jabrz🤗 Thank you for replying back!

(1) On the game map - do you see yourself at level # 7? Can you please post a screenshot of your game map for me?

(2) Please click on —> THIS Link👈️ that explains how to find your game ID number;

Please try these and let me know how it goes! I will check back with you tomorrow🍫🍬🍫

All comments

PummyRaj

Hello and Welcome to the King Community @jabrz🤗

I am sorry to hear that you had to reinstall your game App for some reason! I am suspecting that reinstallation might be the reason for the Tournament to disappear!!

Let me report the issue to our Game Experts' team and request their assistance!

It would be better if you can provide your game ID number, but not other personal details like phone number & email address!

Please reply back by typing below🍫🍬🍫

jabrz

assim fica a tela de eventos

jabrz

This is how the events screen appears

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3305413#Comment_3305413

Hello again @jabrz🤗 Thank you for replying back!

(1) On the game map - do you see yourself at level # 7? Can you please post a screenshot of your game map for me?

(2) Please click on —> THIS Link👈️ that explains how to find your game ID number;

Please try these and let me know how it goes! I will check back with you tomorrow🍫🍬🍫

jabrz

It worked, my progress returned, I'm very happy, thank you very much.

jabrz

I'm unable to make in-app purchases, this message ap

pears

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3305422#Comment_3305422

I would generally not advise anyone to spend any real money to play Candy Crush. It can be very expensive and a waste of money.

Gift Card
I just purchased a gift card and redeemed it and I cannot find my rewards.
How to make money
How can I win money from this game
Rewards
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
Rewards
Playing for 13 years every day I really want to tell you what I DON’T like…
Gift card rewards
when I logged in I got a pop-up saying I’d won boosters, this was followed by a pop-up saying I’d won 20 gold bars. I pressed claim for both but didn’t receive them. Anybody know what these were about?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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