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I qualified for the third round of all stars, but when I signed in, it took me back to my where daughter had saved and I lost all my progress. I had completed over 6000 levels and was wondering if there’s any way to retrieve my progress
tried that and had no success
Tried that success
Thank you for posting the map screenshot!
Can you click on that profile pic and check if it is showing your name or your daughter's?
If it is showing your daughter's name, can you please log out — close the App — shutdown the phone and turn it on after 5 minutes — reopen the App and log back into the game — check if the profile and level progress appears correctly!
I will check back with you tomorrow🍫🍬🍫
that is my daughter‘s avatar mine was a frog
Thank you for replying back @KittyKhaos🤗
Can you please open the game and see whose profile pic do you see at your current level/at the top of the game map (where we check inventory)?
Also, can you post a screenshot of your game map?
To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
however no, we do not use the same devices. She uses her phone and I use mine.
she no longer plays. But yes, I believe we were on the same account. I believe when I signed in, it went back to where she left off.
Hello and a Warm Welcome to the King Community @KittyKhaos🤗
I am sorry to hear about the issue you are experiencing in your game!
About All Stars —> At present, the 1st round of Final Knockouts is going on and it will end on the 14th!
With regards to your game progress —> You will have to contact King Player Support team to assist with your lost game progress!
Just wondering… are you and your daughter using the same device to play the game? Which device are you using to play the game?
Please reply back by typing below 🍫🍬🍫
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
