esteerre70101

esteerre70101

Dear Candy Crush All Stars Team,

I am currently participating in the Candy Crush All Stars 2025 tournament and have qualified through the regular process. I am playing from Germany, where I also have my permanent residence.

Due to an urgent matter, I have to travel to Bosnia for a short period. I understand that, because of this, I may no longer be able to continue playing and competing in the tournament while I am in Bosnia – even though my permanent residence is in Germany.

I kindly ask if there is any way to receive an exception or alternative solution that would allow me to continue participating. I will most likely advance to the next K.O. final stage, and I would truly appreciate the chance to remain in the competition.

Thank you very much for your time and understanding. I look forward to your response.

Best regards,
Your esteerre70101

QueenB

https://community.king.com/en/candy-crush-saga/discussion/494622/esteerre70101

Hi esteerre70101 and thank you for reaching out and for your kind message.

We completely understand your situation and truly appreciate your enthusiasm for the All Stars tournament. However, to ensure fairness and consistency for all participants, we are unfortunately unable to make exceptions regarding tournament access based on location changes, even in cases like yours, where your permanent residence is within an eligible country.

This means that if you are in a region that is not officially included in the tournament (such as Bosnia), you may temporarily be unable to access the competition stages until you're back in an eligible location.

We understand how disappointing this must be, especially since you’ve come so far in the tournament. While we cannot override this restriction, we hope to see you back in the tournament if your circumstances change and you return to a supported region in time.

Thank you again for being part of the All Stars journey, and we wish you all the best 🙂

QueenB

https://community.king.com/en/candy-crush-saga/discussion/494622/esteerre70101

Hi esteerre70101 and thank you for reaching out and for your kind message.

We completely understand your situation and truly appreciate your enthusiasm for the All Stars tournament. However, to ensure fairness and consistency for all participants, we are unfortunately unable to make exceptions regarding tournament access based on location changes, even in cases like yours, where your permanent residence is within an eligible country.

This means that if you are in a region that is not officially included in the tournament (such as Bosnia), you may temporarily be unable to access the competition stages until you're back in an eligible location.

We understand how disappointing this must be, especially since you’ve come so far in the tournament. While we cannot override this restriction, we hope to see you back in the tournament if your circumstances change and you return to a supported region in time.

Thank you again for being part of the All Stars journey, and we wish you all the best 🙂