IM IN THE KNOCK OUTS AND MY SHOP TO BUY THINGS IS FROZEN UP AND WONT GO TO THE PAYMENT PART WHAT DO

kelli123

IM IIN THE KNOCK OUT AND AM TRYING TO BUY THINGS FROM MY STORE BUT AFTER I PICK MY PACKAGE IT GOSE TO WHITE SCREEN AND WONT GO TO THE PAYMENT SCREEN .HOW DO I FIX IT

QueenB

https://community.king.com/en/candy-crush-saga/discussion/494760/im-in-the-knock-outs-and-my-shop-to-buy-things-is-frozen-up-and-wont-go-to-the-payment-part-what-do

Hi kelli123 👋

Thanks for reaching out, and I’m really sorry to hear the store is freezing during the Knockouts 😣

Here are a few things you can try that might help fix the issue:

Restart your device
Make sure you’re connected to a strong and stable internet connection
Close all other apps running in the background
Ensure your game is updated to the latest version in your app store
Try switching between Wi-Fi and mobile data (if possible)

If the issue continues, we recommend contacting Player Support directly through the game. Here’s how:

Open the game
Tap the gear icon (top right corner)
Tap the question mark (?) to open the Help Center
Choose “Purchases & Gold Bars”, then scroll down and tap “Contact Us”

Make sure to include as much detail as you can (device type, what you tried to buy, etc.) so they can assist you better

Let us know how it goes and we're rooting for you in the Knockouts 💪🍬

QueenB

https://community.king.com/en/candy-crush-saga/discussion/494760/im-in-the-knock-outs-and-my-shop-to-buy-things-is-frozen-up-and-wont-go-to-the-payment-part-what-do

Hi kelli123 👋

Thanks for reaching out, and I’m really sorry to hear the store is freezing during the Knockouts 😣

Here are a few things you can try that might help fix the issue:

Restart your device
Make sure you’re connected to a strong and stable internet connection
Close all other apps running in the background
Ensure your game is updated to the latest version in your app store
Try switching between Wi-Fi and mobile data (if possible)

If the issue continues, we recommend contacting Player Support directly through the game. Here’s how:

Open the game
Tap the gear icon (top right corner)
Tap the question mark (?) to open the Help Center
Choose “Purchases & Gold Bars”, then scroll down and tap “Contact Us”

Make sure to include as much detail as you can (device type, what you tried to buy, etc.) so they can assist you better

Let us know how it goes and we're rooting for you in the Knockouts 💪🍬