Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
did not receive my 120 gold bars for completing pins
Hi 👋. I'm sorry to hear you did not receive pin rewards. Kindly contact support team.
Here’s how to contact Support:
Open the game
Tap the gear icon (⚙️) to open Settings
Tap the question mark (?) Help Center
Choose a topic like “Rewards or Prizes” and scroll to the bottom
Tap “Contact Us” and explain your issue.
Note! If you get an auto reply, please reply back to it and add more information and include any screenshots if you have. Let them know you completed the collection and didn’t receive your rewards!
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…