Lost 10 gold when game froze help getting back?

knitsafghans

I spent 10 gold for extra moves and the game froze. Reported it to support but got a canned response from ai. How do I get the 10 gold back?

Kevin_

Hi @knitsafghans, I am sorry to hear that your game froze after using Gold Bars.

I have gone ahead and added those 10 bars back to your account, however we usually recommend these steps to try to avoid these issues:

*Restart: Force close apps and restart your device.  

*Updates: Check that you have the latest game and device updates.  

*Memory: Keep at least 2GB of free storage for smooth gameplay.  

*Connection: Use WiFi instead of cellular data.  

*Clear Cache:  

🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache 

🍏 iOS: Settings > Safari > Clear History and Website Data 

Have a sweet day!