how to get money back or give me the chance to play my game

Pat_McCoy

I paid 9.99 twice and it said opps something went wrong but you charge me any way; I would like to get my money back or you give me back what I paid for I have paid several times for the game and I would not like this to happen again.

Techz_3712

I'm really sorry to hear that you were charged twice for your purchase but didn’t receive the items. I completely understand how frustrating that must be, especially when it involves real money.

When you see an error like "Oops, something went wrong" during payment, it usually means the game didn’t get confirmation from the store, even though the payment was processed. This can result in you being charged but not receiving your items.

✅ To fix this, here’s what we recommend:

1. Request a Refund (Fastest Method)

Depending on where you made the purchase, here's what you will do:

• Google Play (Android):
  https://play.google.com/store/account/rewards→ Sign in, then Find the $9.99 charges → Click “Report a problem” → Choose “Item not received”
• Apple App Store (iOS):
  https://reportaproblem.apple.com/ → Log in → Select the Candy Crush purchase → Report “Item not received”
• Facebook (if purchased there):
  Go to your Facebook payment history, find the transaction, and report the issue directly from there.

2. Contact King Support (Optional but Helpful)

If you prefer the items instead of a refund, or if the refund isn’t available, you can contact the game’s support team:

• Go to the game’s Settings > Help Center
• Choose “Purchases and Gold Bars” > “I didn’t receive my purchase”
• King will assess the situation further.

Techz_3712

I'm really sorry to hear that you were charged twice for your purchase but didn’t receive the items. I completely understand how frustrating that must be, especially when it involves real money.

When you see an error like "Oops, something went wrong" during payment, it usually means the game didn’t get confirmation from the store, even though the payment was processed. This can result in you being charged but not receiving your items.

✅ To fix this, here’s what we recommend:

1. Request a Refund (Fastest Method)

Depending on where you made the purchase, here's what you will do:

• Google Play (Android):
  https://play.google.com/store/account/rewards→ Sign in, then Find the $9.99 charges → Click “Report a problem” → Choose “Item not received”
• Apple App Store (iOS):
  https://reportaproblem.apple.com/ → Log in → Select the Candy Crush purchase → Report “Item not received”
• Facebook (if purchased there):
  Go to your Facebook payment history, find the transaction, and report the issue directly from there.

2. Contact King Support (Optional but Helpful)

If you prefer the items instead of a refund, or if the refund isn’t available, you can contact the game’s support team:

• Go to the game’s Settings > Help Center
• Choose “Purchases and Gold Bars” > “I didn’t receive my purchase”
• King will assess the situation further.