Chocolate box not counting

Annie_Booker

Why is the chocolate box not working properly. It keeps going back to the previous collection but not counting the new items. For example, I collected the number of blue candies I needed and then I had to collect green ones. I played several more games but when I checked the chocolate box it showed me as having collected 0 green candies despite the fact I know I'd collected at least 100.

Techz_3712

Hello! I’m really sorry to hear the Chocolate Box isn't updating your progress correctly.

This can happen when the game doesn’t properly sync your task progress (like green candies collected) after a level is completed, especially if there's a network hiccup or if the game session didn’t update in time.

To help fix or prevent this, please try the following:

1. Fully close and restart the game after completing a Chocolate Box task to force a sync.
2. Ensure you’re playing while connected to a stable internet connection, so progress can be sent to our servers.
3. Make sure your game is updated to the latest version (check Google Play or App Store).
4. Avoid playing too many levels in a row without checking the Chocolate Box — this helps the game update tasks properly.

If you're still not seeing progress update after doing these steps, contact King for further support.

Techz_3712

Hello! I’m really sorry to hear the Chocolate Box isn't updating your progress correctly.

This can happen when the game doesn’t properly sync your task progress (like green candies collected) after a level is completed, especially if there's a network hiccup or if the game session didn’t update in time.

To help fix or prevent this, please try the following:

1. Fully close and restart the game after completing a Chocolate Box task to force a sync.
2. Ensure you’re playing while connected to a stable internet connection, so progress can be sent to our servers.
3. Make sure your game is updated to the latest version (check Google Play or App Store).
4. Avoid playing too many levels in a row without checking the Chocolate Box — this helps the game update tasks properly.

If you're still not seeing progress update after doing these steps, contact King for further support.