Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
MMy Game crashed as I was about to make a 20 purchase and I lost all my progress..
Hi @Roseforyou and welcome to the Community!
I am sorry to hear that your game crashed when trying to make a purchase. To help with this I have sent 10 Gold Bars to your account.
I’d also like to give you a small suggestion to avoid this type of technical issue from happening again.
We strongly recommend having a stable and strong internet connection, making sure your game app is correctly updated to the latest version, and if you do occasionally purchase , then it’s always better to make sure you have sufficient Gold Bars before starting a level to avoid any potential issues purchasing them at the end which may cause this crash.
If you need to purchase the Gold Bars, occasional connection issues may prevent the purchase going through successfully. When you have come so close to finishing the level this can be greatly frustrating if you can't then use them.
So if you have the Gold Bars already ready and waiting in your account, the chances that you'll encounter an issue when buying become smaller.
Have a sweet day!
New here? Sign in or create an account to join the fun.
Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
