Candy Crush Saga

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Problem

Hello

Why has the game been in trouble? I am connected to the Internet, but it always warns that you are not connected to the Internet, not even a prize, coin I want to buy, I can't send a heart, and I can not send a note if I have a note, both with a bright elephant.

Welcome! 👋

Comments

Techz_3712

https://community.king.com/en/candy-crush-saga/discussion/comment/3328469#Comment_3328469

Oh yeah I get it. The false progression is the problem. Wait, I'm gonna remove this step. Thanks!

zeus77

https://community.king.com/en/candy-crush-saga/discussion/comment/3328465#Comment_3328465

Hello @Techz_3712 you forgot to mention uninstalling the app would make the player lose all boosters which is stored in our device. Only level progress and gold bars are stored in king server not boosters.

Techz_3712

Hi there!

Thank you for reaching out — I'm really sorry to hear that you're having trouble with the game.

Even though you're connected to the internet, it sounds like the game isn't recognizing that connection. This is preventing you from sending hearts, notes, and even making in-game purchases or claiming prizes — and I completely understand how frustrating that must be.

To help you out, here are a few steps you can try:

Check your internet connection: Even if it looks connected, try switching between Wi-Fi and mobile data to see if that helps.
Restart the game and your device: A fresh start can often resolve temporary issues.
Update the game: Make sure you’re using the latest version available in the app store.
Clear the game cache (Android only): Sometimes stored data can interfere with the connection.

If you’ve already tried all of these and the issue still happens, we recommend reaching out to the game’s support team directly through the in-game help or via here:

https://soporto.king.com/contact

Thanks again for letting us know, and we hope this gets resolved for you soon!

Comments

Techz_3712

https://community.king.com/en/candy-crush-saga/discussion/comment/3328469#Comment_3328469

Oh yeah I get it. The false progression is the problem. Wait, I'm gonna remove this step. Thanks!

zeus77

https://community.king.com/en/candy-crush-saga/discussion/comment/3328465#Comment_3328465

Techz_3712

Hi there!

Thank you for reaching out — I'm really sorry to hear that you're having trouble with the game.

To help you out, here are a few steps you can try:

Check your internet connection: Even if it looks connected, try switching between Wi-Fi and mobile data to see if that helps.
Restart the game and your device: A fresh start can often resolve temporary issues.
Update the game: Make sure you’re using the latest version available in the app store.
Clear the game cache (Android only): Sometimes stored data can interfere with the connection.

If you’ve already tried all of these and the issue still happens, we recommend reaching out to the game’s support team directly through the in-game help or via here:

https://soporto.king.com/contact

Thanks again for letting us know, and we hope this gets resolved for you soon!

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Wishing a very Happy Birthday to all those Candy Crushers with Birthdays in December!🎂🥳 Happy Belated Birthday to: @old_DC @Techz_3712 @loveourlife214 @Lady_Choo @Cat512 @_ayushnaik_ @mallory0405 @jessi2021 @jackieweston23 @purplemama @not_found @BrianLowe @Tashawn_1209 @goodcream21 @LuciLu8 @MiladyR @zyleta @Afsar4242…
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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.