Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Support - Stuck or having an issue? Ask a question and get help from other players!
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

All You Need to Know About All Stars 2026

Learn More

How do get back to my original level

Gwalla2025

How do I get back to my original level

To ask your Question:

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/498519/how-do-get-back-to-my-original-level

Hi and welcome to the Community 👋

Sorry to hear you're having trouble getting back to your original level! We’d love to help, but we just need a little more info first:

Are you logged in with the same account as before (King or Facebook)?
Did you recently reinstall the game or switch to a new device?
Can you still see your old progress somewhere or is it completely gone?

Let us know and I’ll do my best to guide you through it and in the meantime, please also check our Help Center HERE for steps on how to get your progress back!

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/498519/how-do-get-back-to-my-original-level

Hi and welcome to the Community 👋

Sorry to hear you're having trouble getting back to your original level! We’d love to help, but we just need a little more info first:

Are you logged in with the same account as before (King or Facebook)?
Did you recently reinstall the game or switch to a new device?
Can you still see your old progress somewhere or is it completely gone?

Let us know and I’ll do my best to guide you through it and in the meantime, please also check our Help Center HERE for steps on how to get your progress back!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
Unable to purchase
Booster wheel not working - Edited by CM: Fixed on version 1.323 Update your game!
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…