Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
I lost my account
Ok, I had a Facebook account up until April 28th, Facebook suspended the facebook account for silly reasons. The game had been saved to Facebook account Craig Gummersall, email Craig_gum@yahoo.com. On the 28th of April, I noticed my profile picture on Candy Crush Saga had disappeared. I realised that it was because Candy Crush could no londer access the Facebook account which was suspended But I could still play from where I left off, everything was intact including Boosters.
Last night, I created a King Account, SnappyTom with the same email as above. I then logged out of Candy Crush (Facebook) and tried to login using the newly created King account as that is what the instruction for swapping accounts says on the King forums. I repeatedly got the message email and password don't match… I know this is not correct as I checked both the email and password many times.
I then tried logging in with a new and different Facebook account Steven Wilde, which worked. It said it saved progress but it was a totally new game at Level one and No boosters!!
I really want my old account back, I know the information must stored somewhere, I have not deleted Candy Crush from my Android phone.
The Boosters is what I really care about! Please help me find my old information attached to the old/suspended facebook account Craig Gummersall.
Thanks in advance!
Craig Gummeresall
Hi there, welcome to the Community 👋
Sorry to hear you lost your account. Could you let us know if your game was saved with a King or Facebook account? If yes, try logging back into that account from the game settings.
If you were playing without saving your progress, don’t worry, you can reach out to our Player Support and they’ll help you recover your progress: In the game app, tap the gear icon (⚙️), then the question mark (❓) and choose ‘My Game Progress.
Please also check for more support through our Help Center HERE Let us know how it goes!
New here? Sign in or create an account to join the fun.
Hi @christinewupp and @zeus77 thanks for helping out!
Hey @SnappyTom, please keep in mind that here in the community we tried to help as much as possible, however there are certain topics or situations that need to be address directly by contacting support which is why this was recommended. Customer support is available even during the weekend.
I have now gone ahead and replied to your customer support ticket with the next steps to best help you so please check out your inbox.
Have a sweet day everyone!
Thank you everybody!
Heya, can someone explain the icons at the top of the map page. What do they do and how do you play them? Sorry for this annoying question, i know its probably going to need an essay of an answer but if someone has the time it would be highly appreciated!
Heya, i wonder if anyone could explain the mini game icons on the map screen for me 😊 I know the answer will probably be a long essay but if anyone has the time it would be highly appreciated!! Thankx Gema
Heya, can anyone explain the icons on the top of the map screen and what they are and how you play them? I know it's probably going to be an essay of an answer but it would be highly appreciated !! Thankx, Gema 😊
Как добавить друзей? Или как сделать, чтоб добавились друзья сами?
se dieron cuenta que los niveles se volvieron más difíciles e ilógicos? Nos están saboteando de la manera más descarada para que compremos lingotes, no cumplen los tiempos que indican los regalos y cuando pedimos vidas no nos llegan pero si nos llegan las de los demás, ya estoy pensando desinstalar el juego, se volvió muy…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
