Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
There never was another a dragon so I could beat this level. I lost my winning streak and used 25 coins.
Hello @eaver
I am sorry that you have lost your winning streak due to a bug. Can you let us know if there was a dragon nest similar to the one below on the level where you encountered the bug?
In any case, as you have lost gold bars, I suggest contacting support through this link.
You will receive an automated email at first. Reply to that email and explain your problem. We were told that Support cannot restore win streaks, but hopefully they will compensate you for the gold you spent due to this bug.
New here? Sign in or create an account to join the fun.
[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
