Candy Crush Saga

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promessas?

dani00

fiz uma compra e o produto não caiu.

To ask your Question:

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501620/promessas

Hello @dani00🤗 Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

It could be my translator's mistake! But, it said "the product did not fit"! I am not sure what that means!

Did you not receive your purchased package at all or what you received was not the right package? Which device are you using?

Can you please reply back by typing below🍫🍬🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3347008#Comment_3347008

Hi @dani00🤗

Are you still waiting for your Gold bars or everything alright? If the Gold bars did not reach you yet, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

Please let me know if you have any other questions🍫🍬🍫

dani00

https://community.king.com/en/candy-crush-saga/discussion/comment/3346991#Comment_3346991

ccomprei 10 barras tem mais de 2 horas e não chegou

kiara_wael

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501620/promessas

Hello @dani00🤗 Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

It could be my translator's mistake! But, it said "the product did not fit"! I am not sure what that means!

Did you not receive your purchased package at all or what you received was not the right package? Which device are you using?

Can you please reply back by typing below🍫🍬🍫

Accepted answers

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501620/promessas

Hello @dani00🤗 Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

It could be my translator's mistake! But, it said "the product did not fit"! I am not sure what that means!

Did you not receive your purchased package at all or what you received was not the right package? Which device are you using?

Can you please reply back by typing below🍫🍬🍫

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501620/promessas

Hello @dani00🤗 Welcome to the King Community!

I am sorry to hear about the issue with the purchases in your game!

It could be my translator's mistake! But, it said "the product did not fit"! I am not sure what that means!

Did you not receive your purchased package at all or what you received was not the right package? Which device are you using?

Can you please reply back by typing below🍫🍬🍫

kiara_wael

Hi and welcome to the King Community

Sorry to hear that you have not received the items that were purchased!.King Community does not deal with the Purchase issues as the query includes your personal details!

For the purchase that you didn't receive and how to get that refunded or compensated Please check Here

dani00

https://community.king.com/en/candy-crush-saga/discussion/comment/3346991#Comment_3346991

ccomprei 10 barras tem mais de 2 horas e não chegou

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3347008#Comment_3347008

Hi @dani00🤗

Are you still waiting for your Gold bars or everything alright? If the Gold bars did not reach you yet, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

Please let me know if you have any other questions🍫🍬🍫

Welcome! 👋

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Recent Announcements

Shop not Loading 13/03 - (Edited by CM: Under Investigation)!
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Recent Crashes 2/21/26 - (Edited by CM: Reported to the Studio)!
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