Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ads disappeared after purchase – please restore them

Hello,

I’ve been playing Candy Crush Saga for many years and have always used ads to get extra lives and boosters. However, ever since I made a purchase in the game, the ad feature completely disappeared.

I find it very disappointing that buying something once results in losing a major free feature. I would appreciate it if you could restore the option to watch ads — especially since I didn’t agree to give that up when I made the purchase.

Please let me know if there’s anything I can do to get ads back. Thank you

Best regards,

Silvi

Welcome! 👋

Comments

MountainMom

Hello @CoSu and Welcome to our Community! We appreciate you taking the time to give us feedback. Many of our players share your sentiments and they have been shared with management. Please review this detailed explanation about video ads (tTap—>HERE).

CoSu

Es stimmt: nachdem ich etwas gekauft hatte ist alles verschwunden: süsses Kino, Extrazüge nach Levelabchluß.

Das ist ärgerlich: Anstatt Spieler, die echtes Geld ausgeben zu würdigen werden wir bestraft. Ich bin auf Level 16 tausend irgendwas. Spiele echt schon lange, aber so habe ich wirklich keine Lust mehr dazu.

Bitte King: ändert das!

QueenB

Hi everyone 👋

Thank you all for taking the time to share your thoughts and experiences around this topic. I know this continues to be a point of frustration for many of you, and I really appreciate the way you're speaking up and sharing your feedback here.

As MountainMom mentioned earlier , video ads in the game can vary depending on several factors, and players don’t always know when they’re part of a test group or when those features might return. While we know this doesn’t offer a concrete explanation, her reply reflects the information we are able to provide at this time.

Please know that I’m here, I’m reading your comments, and I’ll make sure to pass this thread along to the teams internally so they’re aware of the concerns being raised 🙂

Thanks again for continuing to engage with us and for helping others better understand the experience, even when the answers aren’t always satisfying!

MountainMom

@christinewupp, As you know, Moderators are not privy to the code for games. Based on your experience, your conclusions might be correct. I have never made a purchase, yet my ads have disappeared and reappeared in several King games. My experience is just different than some others.

I understand the frustration players have when the ads disappear, especially if they rely on those ads to win boosters. I will pass on this feedback, although I suspect it has been reported before. Perhaps players could mention this issue whenever they get the opportunity to give feedback in the game directly.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3352443#Comment_3352443

Hello @MountainMom I don't want to fall foul of shooting the messenger here. I understand that being a moderator you are bound by what King allow you to state and you are expected to be sweet and kind and tow the party line.

However: As Carol stated, we in this community know - beyond a shadow of a doubt - that players who spend money lose their ads and practically never get them back. I have tested this out myself four times over the past two years. The last time I tested this was just this last week, and my ads were gone within 12 hours!

What I would like to ask for King staff is to acknowledge that this is the case and stop denying it. We have some very experienced members in this community who have been around a very long time. We KNOW how the game and the app functions. And because of this we are tired of King denying what we know to be a fact. This happens a lot, and not just with regards to the ads issue. As for the issue of losing ads after making a purchase I totally agree with Carol: It is time that this was changed and it should be possible to change it. However, before you can change anything or deal with any problem you have to acknowledge that it exists. It's time that King did that.

tubbawubba

I have been playing candy crush saga for years I didn't know you lost ads for rewards if you made a purchase please give them back not any fun to play anymore

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3352443#Comment_3352443

That is one answer @MountainMom but we know that for the majority of players who spend real money, their adverts get stopped straight away. Has anyone ever asked the King Studio how this can be changed so that those willing to pay aren't disadvantaged. There must be something set up on the system that can be changed. Sore subject and something that they probably don't want us talking about. But there are too many posts to keep ignoring it.

MountainMom

Hello @Arshakyan , @Remano88 , @JamesAvery , and @mezeimaca.

In-game video ads occasionally are removed from games for some players on some devices -- these are "tests" being run by the technical team. Players do not know when and if they are in a test group. They also do not know how long it will take for ads to return to their game. I understand that you are disappointed to lose ads and hope that you get them back soon.

mezeimaca

Ugyanez van nálam is

JamesAvery

I am first time seeing someone requesting to get ads back :D. Though it's beneficial.

Remano88

happened to me also

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/502283/ads-disappeared-after-purchase-please-restore-them

Hi @Arshakyan Welcome to the Community 🤗 I really feel for you, what you have said is one of the subjects most posted about in the Community. I've only heard from 2 others who said they got their adverts back, one after 3 months, the other after 6 months of not spending any more real money.

@QueenB you must have seen the never ending posts relating to this issue. Have you ever forwarded anything to King and got a reply. Isn't there anything they can do to stop this happening. I'm sure those willing to pay real money would still carry on doing so, even if their adverts didn't disappear 🤔

Comments

MountainMom

CoSu

Es stimmt: nachdem ich etwas gekauft hatte ist alles verschwunden: süsses Kino, Extrazüge nach Levelabchluß.

Bitte King: ändert das!

QueenB

Hi everyone 👋

Please know that I’m here, I’m reading your comments, and I’ll make sure to pass this thread along to the teams internally so they’re aware of the concerns being raised 🙂

Thanks again for continuing to engage with us and for helping others better understand the experience, even when the answers aren’t always satisfying!

MountainMom

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3352443#Comment_3352443

tubbawubba

I have been playing candy crush saga for years I didn't know you lost ads for rewards if you made a purchase please give them back not any fun to play anymore

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/comment/3352443#Comment_3352443

MountainMom

Hello @Arshakyan , @Remano88 , @JamesAvery , and @mezeimaca.

mezeimaca

Ugyanez van nálam is

JamesAvery

I am first time seeing someone requesting to get ads back :D. Though it's beneficial.

Remano88

happened to me also

Carol-38

https://community.king.com/en/candy-crush-saga/discussion/502283/ads-disappeared-after-purchase-please-restore-them

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.