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As stated above. Game froze and when I restarted, the reward was gone and nowhere to be found under events
Hello @moetend, Tap HERE (👈 hyperlink) to be redirected to the form to contact Customer Support. Be sure to include your User ID and information about the device on which you play.
I’m on an iPhone 14 Pro. Please let me know how I can reach out. Thanks
Hello @moetend🤗 Welcome to the King Community!
I am sorry to hear about the issue you have experienced with Candy Royale reward!
What you were informed above is incorrect!! Just because the game froze, it does not mean that you lost your reward - especially, since the race is over and you did see "claim" button!
You could not find the icon and the game recognized as you have finished the event! Please don't worry! You will have to contact King Player Support team and request for your missing your reward.
If you need help with sending your complaint, please let me know which device you are using🍫🍬🍫
The reward page showed the “Claim” button but it wouldn’t let me press. Is it really all gone?
Hi there, unfortunately when this happens you lose that streak and won’t receive the reward. So sorry this happened for you
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[alert callout] Last Updated: May 8th Thanks for continuing to report these issues and share your experiences with us. We’re aware that some players are experiencing freezing, lagging, or crashing issues after updating to version 1.327.0.1, and the Studio team is currently investigating this. The reports we’ve seen…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
