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As stated above. Game froze and when I restarted, the reward was gone and nowhere to be found under events
Hello @moetend, Tap HERE (👈 hyperlink) to be redirected to the form to contact Customer Support. Be sure to include your User ID and information about the device on which you play.
I’m on an iPhone 14 Pro. Please let me know how I can reach out. Thanks
Hello @moetend🤗 Welcome to the King Community!
I am sorry to hear about the issue you have experienced with Candy Royale reward!
What you were informed above is incorrect!! Just because the game froze, it does not mean that you lost your reward - especially, since the race is over and you did see "claim" button!
You could not find the icon and the game recognized as you have finished the event! Please don't worry! You will have to contact King Player Support team and request for your missing your reward.
If you need help with sending your complaint, please let me know which device you are using🍫🍬🍫
The reward page showed the “Claim” button but it wouldn’t let me press. Is it really all gone?
Hi there, unfortunately when this happens you lose that streak and won’t receive the reward. So sorry this happened for you
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after playing CC for a decade I am deleting my account too Honestly Honestly the levels are too hard unless you spend money There should be more incentive for loyalty
Why is not showing the Candy Crush unwrapped for me? This is my ID 1541558145 and i am from brazil. Help pls
Hi all, i haven't been getting any new levels in about 2 months. I am stuck on 20,525 with no new levels while my friend is almost at 20,800. I followed all of the tips in the FAQ. Is this normal? When can I expect new levels? Thanks.
Hi, WhWhen I watch a video, click on the X sometimes it opens a Web browser, but when I try to go back to the game it restart it! So each time I do lose the level. Can you help me? Many thanks
non mi fa accumulare i premi
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
