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As stated above. Game froze and when I restarted, the reward was gone and nowhere to be found under events
Hello @moetend, Tap HERE (👈 hyperlink) to be redirected to the form to contact Customer Support. Be sure to include your User ID and information about the device on which you play.
I’m on an iPhone 14 Pro. Please let me know how I can reach out. Thanks
Hello @moetend🤗 Welcome to the King Community!
I am sorry to hear about the issue you have experienced with Candy Royale reward!
What you were informed above is incorrect!! Just because the game froze, it does not mean that you lost your reward - especially, since the race is over and you did see "claim" button!
You could not find the icon and the game recognized as you have finished the event! Please don't worry! You will have to contact King Player Support team and request for your missing your reward.
If you need help with sending your complaint, please let me know which device you are using🍫🍬🍫
The reward page showed the “Claim” button but it wouldn’t let me press. Is it really all gone?
Hi there, unfortunately when this happens you lose that streak and won’t receive the reward. So sorry this happened for you
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how come when I buy something for 14.99 it charged me over 49 dollars
My candy crush saga game is not starting, various times i reinstall it but problem is not resolve..
Dear sir made a successful payment of 35 rs but 10 gold doesn't add to my account my user id is 4478944257 kindly check it. I have attached a ss of payment
From level at almost 13000 my level jumper back to level 20 on 05/12/2025 Can you fix it?
C como conecto la cuenta de correo a la cuenta del juego.
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
