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banner comes up connection issue please restart or try again later do not reinstall game. i restart my pc and its done this all day pls help
Hello @jdisc and Welcome to our Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
candy box hasn't shown up in last few days
Your game has lost connection to the server. As well as restarting your PC you need to close the game, check your internet connection and reopen the game so that it will load again. Unfortunately this may not help you with claiming your prize as sometimes the "claim" button will not appear after a reload, such as in Candy Royale. It is a glitch often complained about and I'm not sure if anything can be done. In my experience the episode race prize can usually be claimed after a reload. The message "do not reinstall game" is correct and means you must not delete the app and reinstall it for if you do this your boosters are lost.
to claim my reward
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I have reached level 7000 in a Candy Crush game, is there a badge for this level?
I have found it hard to clear level 18740 without boosters.
Aujourd'hui j'ai vus que mes bonus sont vide? Que dois-je faire
i am in level 5522 how can i pass this hard level please help me
I have been stuck on this level for about 2 weeks, no boosters. Just now I googled this level to get some help and was surprised to see an entirely different game. So I dusted off my iPad and checked this level again and again a 2nd different game. So what gives with this? I've cut back on my play time because this level…
Hello Candy Crushers, If you are looking for some help to pass a level, or if you have some amazing tips on how to pass a level, you have come to the right place! Some ground rules for this section, so we can keep the section as tidy and user friendly as possible: 1. Check first if someone has already posted about the…