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cna you please help me get back my levels I was on 6540 I think MY ID # is 1007885204
Hello @sherylannteves🤗 Welcome to the King Community!
Just wondering and for my clarification…. were you on level # 6540 but, finding yourself at #6456?
Is that what you were referring to when you asked to "get back your level progress"?
As our Community In-charge mentioned above, the more details you provide, the better assistance we can be!
To reply back, please type below. If you have any screenshots to share, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫
Your progress may already be linked to a King account, so you could try logging in with your email address.
Hi @sherylannteves 👋 Welcome to the Community!
Thanks for sharing your ID… based on that, it looks like your progress is safely backed up, and you’re actually on level 6456 😊
What exactly happened? (Did you switch devices, reinstall the app, or change accounts?)
Once we have a bit more detail, we can guide you to get your progress back up and running 💪
Looking forward to your reply!
Hi and Welcome to the King Community
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