Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cómo puedo reclamar si el premio que me habían dicho que tendría si compraba el pase dorado no me ll

Estoy reclamandoEstoy reclamando la página oficial de aquí, porque me indicaron que si realizaba una compra por primera vez si me otorgaría el doble de los premios y nunca me llegaron e inclusive no me llegaron los 20 lingotes de oro que vienen como parte del paquete del pase dorado

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/504239/como-puedo-reclamar-si-el-premio-que-me-habian-dicho-que-tendria-si-compraba-el-pase-dorado-no-me-ll

Hello @Cesar_uribe1🤗 Welcome to the King Community!

I am sorry to hear about the purchase issue in your game! I have not heard of this special deal with Season Pass but, did see it when I was using a Gift Card (few months ago)!

But, to report the issue and/or to get the refund of your purchases, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

If you have any other questions, please let me know by typing below🍫🍬🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

https://community.king.com/en/candy-crush-saga/discussion/504239/como-puedo-reclamar-si-el-premio-que-me-habian-dicho-que-tendria-si-compraba-el-pase-dorado-no-me-ll

Hello @Cesar_uribe1🤗 Welcome to the King Community!

I am sorry to hear about the purchase issue in your game! I have not heard of this special deal with Season Pass but, did see it when I was using a Gift Card (few months ago)!

But, to report the issue and/or to get the refund of your purchases, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

If you have any other questions, please let me know by typing below🍫🍬🍫

App store
My app store won't open
I want ads and gifts in my game
Can you please send some ads and gifts in my game
Retrieve my current level
I have lost my current level it has gone back to level 1 Please help me retrieve my current level
Games
Where are the games listed?
Mere game me extra moves nhi aate
Aysa ku

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…