Had a new phone. Reinstalled candy crush. I get a screen asking for my date of birth.

MariekaToon

when I have entered my date of birth the ‘continue’ button is greyed out and I can’t go any further

QueenB

https://community.king.com/en/candy-crush-saga/discussion/504627/had-a-new-phone-reinstalled-candy-crush-i-get-a-screen-asking-for-my-date-of-birth

Hi MariekeToon and welcome to the Community 👋

Sorry to hear you’re stuck on the date of birth screen! If the “Continue” button is greyed out and you can’t move forward, the best thing to do is to contact our Player Support team directly, they’ll be able to help you fix this.

Since you can’t get past that screen in the app, please use this link to contact them:
https://soporto.king.com/contact

Just fill out the form with as much detail as possible and they’ll get back to you ☺️

QueenB

https://community.king.com/en/candy-crush-saga/discussion/504627/had-a-new-phone-reinstalled-candy-crush-i-get-a-screen-asking-for-my-date-of-birth

Hi MariekeToon and welcome to the Community 👋

Sorry to hear you’re stuck on the date of birth screen! If the “Continue” button is greyed out and you can’t move forward, the best thing to do is to contact our Player Support team directly, they’ll be able to help you fix this.

Since you can’t get past that screen in the app, please use this link to contact them:
https://soporto.king.com/contact

Just fill out the form with as much detail as possible and they’ll get back to you ☺️