Iam not getting adds on my game

sFaruq

iam not getting adds on my game past 3 weeks iam tried all troubleshoot and ism not using any add blocker and I tried uninstalled and reinstalled the app many times but no use pls kindly check the issue and resolve as soon as possible

My id : 7891273325

MountainMom

Hello @sFaruq and Welcome to our Community!

Thank you for your question — it has been asked by many players. The video ad feature, like all ads and promotional features, is still a test feature in the game. This means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

We appreciate that you tried the standard troubleshooting tips. We recommend that you clear your cache but not your data, because boosters are stored locally on your device and are lost when you clear data or reinstall the game. In contrast, gold bars are stored on your platform's servers and remain with your account. Reinstalling the game does not affect which test group you might be in.

MountainMom

Hello @sFaruq and Welcome to our Community!

Thank you for your question — it has been asked by many players. The video ad feature, like all ads and promotional features, is still a test feature in the game. This means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

We appreciate that you tried the standard troubleshooting tips. We recommend that you clear your cache but not your data, because boosters are stored locally on your device and are lost when you clear data or reinstall the game. In contrast, gold bars are stored on your platform's servers and remain with your account. Reinstalling the game does not affect which test group you might be in.