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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
why every time I leave the app the game closes?? It’s frustrating and I keep losing the super color bombs and my advantages!
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Hello @gm994 and Welcome to our Community! I am sorry to hear you are having trouble with your Candy Crush Saga game.
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data — your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
If these steps do not solve your problem, I suggest you contact Player Support directly through your game's Settings menu. While logged into your game, tap on the "Settings" gear icon, then select "Help Center" and "Contact Us."
