Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

I never have Golden Crown in my new account

Hi, I'm not sure you guys have encounter this before but I do have a new account now at 500 level plus never have Golden Crown before.

I started my new account on August 2.

Is it good or bad?

But, at least I know many of you have it because currently the Golden Crown contest is running and nobody complaint about it. I know I never have the banner popped up also.

So, if you read this, please respond.🤗

Welcome! 👋

Comments

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3393376#Comment_3393376

I also wondering this may a new change to the game. But, I'm not sure because there are no official announcement yet.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3393376#Comment_3393376

I keep playing the game until one day it appear itself in a sudden. When I don't feel like wanting it so much then it appear for me. Because I read from somewhere that the golden crown's chat box hidden the game's goal when you start playing a level, it's quite annoying actually.

Raffy2000

https://community.king.com/en/candy-crush-saga/discussion/comment/3383263#Comment_3383263

https://community.king.com/en/candy-crush-saga/discussion/comment/3383231#Comment_3383231

But how did you get it?

teeweiping

Again, my previous comment includes the screenshot from player support, but none of her sayings mention that this is a new change. I wonder where do you know about this, Michimune.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3384851#Comment_3384851

I didn't receive any notification from your reply.

Is it a new change? Nobody knows because no announcement regarding of this. If it's, then my guess is right.

michimune

I think you have misunderstood a new change in Candy Crush as a glitch. It's because this is your new account, many things you have in old account, you may take them for granted and they should appear in your new account either.

Golden crown and sugar stars have been changed from the beginning at new version.

It's not your fault. I think King should provide sufficient information/new features/new changes here, because here is a official communication channel 😔

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3383604#Comment_3383604

Thank you so much.☺️

MountainMom

@teeweiping, @PummyRaj is already working on this. You are in good hands.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3383263#Comment_3383263

Hi @MountainMom can you help me to ask @PummyRaj to see if my winning gold bars of the sugar stars⭐ challenge in CCS can send to my new account or not?

MountainMom

https://community.king.com/en/candy-crush-saga/discussion/comment/3383231#Comment_3383231

Woohoo @teeweiping! That's great news. Thanks for the update.

teeweiping

Hi @MountainMom I finally have my golden crown on level 741.

Candy Crush Saga_2025-08-17-05-41-29.jpg

Candy Crush Saga_2025-08-17-05-41-55.jpg

teeweiping

Hi @MountainMom these are more clear I think:

And they ask me for feedback although they didn't solve my problem:

PyroWhatever

https://community.king.com/en/candy-crush-saga/discussion/comment/3380543#Comment_3380543

Meh it will just be AI soon anyway.

Also they are intended to be that way so people give up, customer support costs money.

Nobody1

This is why so many players don't bother with support, MountainMom. The first automated response doesn't make it clear that a reply is necessary to actually get help, and even the second automated response gives no hint that an actual person might look at it. The automated responses are very unfriendly and off-putting. King should make them better.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3380524#Comment_3380524

Yes, I do @MountainMom . I replied to them 4 to 5 times already but they keep send me the second screenshot, it's the same.

MountainMom

@teeweiping , the initial reply is always an automated response. You might need to reply to the first message(s) until you get a ticket number. That is the indicator that your issue has been assigned to a person.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3380449#Comment_3380449

Yes. @MountainMom this is what they reply to me:

If you can't see that please tell me. It's a bit blur I think.

MountainMom

@teeweiping, I am not aware of other players who do not have Golden Crowns in their CCS game. Have you contacted Player Support about this?

Comments

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3393376#Comment_3393376

I also wondering this may a new change to the game. But, I'm not sure because there are no official announcement yet.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3393376#Comment_3393376

Raffy2000

https://community.king.com/en/candy-crush-saga/discussion/comment/3383263#Comment_3383263

https://community.king.com/en/candy-crush-saga/discussion/comment/3383231#Comment_3383231

But how did you get it?

teeweiping

Again, my previous comment includes the screenshot from player support, but none of her sayings mention that this is a new change. I wonder where do you know about this, Michimune.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3384851#Comment_3384851

I didn't receive any notification from your reply.

Is it a new change? Nobody knows because no announcement regarding of this. If it's, then my guess is right.

michimune

Golden crown and sugar stars have been changed from the beginning at new version.

It's not your fault. I think King should provide sufficient information/new features/new changes here, because here is a official communication channel 😔

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3383604#Comment_3383604

Thank you so much.☺️

MountainMom

@teeweiping, @PummyRaj is already working on this. You are in good hands.

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3383263#Comment_3383263

Hi @MountainMom can you help me to ask @PummyRaj to see if my winning gold bars of the sugar stars⭐ challenge in CCS can send to my new account or not?

MountainMom

https://community.king.com/en/candy-crush-saga/discussion/comment/3383231#Comment_3383231

Woohoo @teeweiping! That's great news. Thanks for the update.

teeweiping

Hi @MountainMom I finally have my golden crown on level 741.

teeweiping

Hi @MountainMom these are more clear I think:

And they ask me for feedback although they didn't solve my problem:

PyroWhatever

https://community.king.com/en/candy-crush-saga/discussion/comment/3380543#Comment_3380543

Meh it will just be AI soon anyway.

Also they are intended to be that way so people give up, customer support costs money.

Nobody1

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3380524#Comment_3380524

Yes, I do @MountainMom . I replied to them 4 to 5 times already but they keep send me the second screenshot, it's the same.

MountainMom

teeweiping

https://community.king.com/en/candy-crush-saga/discussion/comment/3380449#Comment_3380449

Yes. @MountainMom this is what they reply to me:

If you can't see that please tell me. It's a bit blur I think.

MountainMom

@teeweiping, I am not aware of other players who do not have Golden Crowns in their CCS game. Have you contacted Player Support about this?

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.