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I had 241 gold bars and 200 of them disappeared!!!!!!!! I need to know how to get them back!!!!!!!
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Hello @bsnook and Welcome to this King Community!
Sometimes an issue that a player experiences is related to their device rather than the game. So, we first suggest trying the following standard troubleshooting steps:
- ensure you have a stable Internet connection
- check your free memory on your device, you need at least 2 GB
- clear your game cache (do NOT delete data β your boosters are stored locally on your device and will be lost)
- check for updates for your game app and run them
- Force close all apps and restart your device. Make sure it's turned off for at least 10 seconds before turning it back on.
If these steps do not solve your issue, please contact Player Support at the following web address: https://soporto.king.com/contact