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Hi my phone account recently updated the candy crush saga app and I lost all my progress but I remember my account name level and uid/action code? is it possible to restore progress to my new account? thanks!
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If you had a King email account and know the password, then you can just log in. Go to settings in the game, "account help" and "my account", then log in using the bottom option on the screen that looks like the one shown below
If you need King player support to manually get your account back then you should give them three days to reply to you. If there is no response within three days then reply to the first automated email you received, do not open a new ticket or send a new email. Just reply to the automated answer you got.
Hi! thanks for the response, does it mean its possible to transfer my progress from my old uid to the new one? around how long does it take for support to respond? thanks
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can take a look in your game.
You can also email them from here:
