Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
I lost 600 gold bars. They were earned not bought. Does Candy Crush just take them away? Are they on my device or Candy Crush server?
Sign in or register to leave a comment and join the conversation.
If the answer you receive from Player Support is not good enough please reply to the first automated email they sent you. You need to keep replying to their email until you get a satisfactory reply. It can take up to 72 hours for you to get a proper reply, as the first is usually an automated one. Make sure you include your player ID in your email.
If you really lost 600 gold bars from your account then Player Support can and should rectify this. They do have your account details and will have a record of your gold balance, which is kept at King's server. The really tricky part is to get hold of a real human being in the first place. You might need to give it until Monday as I heard that they don't work at weekends.
so far I am not getting an answer about GOLD BARS. I get a response about losing boosters. That is not my problem. Thanks.
Hi and Welcome to the King Community
Thanks for the feedback. Please email Player Support Team so they can take a look in your game.
You can also email them from here:
