I have paid INR 35 against purchase and amount is debited to my axis Bank account.

sanjeevtaneja2005

I have paid INR 35 against purchase and amount is debited from my Axis Bank account. However transaction is still showing unsuccessful from your end. Please credit the amount to my axis Bank account or provide me with the chips against INR 35

MountainMom

Hello @jeettaran.

We’re really sorry to hear that you did not receive the gold bars that you purchased. Unfortunately, we can’t restore items directly here in the Community, because we cannot access individual player accounts.

Did you follow the instructions shared in the following article from our Help Center?

👉Did something go wrong with your purchase?

If the instructions in that article do not resolve the issue with your purchase, the Player Support team might be able to help you out.

Please reach out to Player Support through your game by tapping the gear icon ⚙️ —> Account & Help —> ? Help Center —> Select the topic of your issue, scroll all the way down and select “Chat With Us.”

They’ll be able to check your account and make things right. Thanks for your patience.