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App is freezing

the last few days I can get one or two levels and then it freezes. I have to blow the app to get it to unfreeze. I have checked for app updates and restarted my phone and still have this issue.

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QueenB

https://community.king.com/en/candy-crush-saga/discussion/510241/app-is-freezing

Hi @aprstacey , Welcome to the Community!

Sorry to hear your game has been freezing. Since you’ve already updated and restarted, here are a few more things you can try:

Clear cache (don’t delete app data): this often helps with freezing issues.
Make sure your device has enough free storage space.
If you’re playing on Wi-Fi, try switching to mobile data (or vice versa) to rule out connection hiccups.
If the issue continues, a clean reinstall can sometimes help — just make sure your progress is saved with a King account or Facebook before uninstalling.

If it still keeps happening after this, I’d recommend contacting Player Support directly from the game:

Tap the gear icon ⚙️ → Account & Help → ? Help Center → open any article → scroll down and tap Chat With Us.

That way the team can check your account and device details to see what’s going on.

lepu

https://community.king.com/en/candy-crush-saga/discussion/510241/app-is-freezing

oh, normally when you restart the phone everything is fixed. Hope you can find support and solution from the support team.

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lepu

https://community.king.com/en/candy-crush-saga/discussion/510241/app-is-freezing

oh, normally when you restart the phone everything is fixed. Hope you can find support and solution from the support team.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/510241/app-is-freezing

Hi @aprstacey , Welcome to the Community!

Sorry to hear your game has been freezing. Since you’ve already updated and restarted, here are a few more things you can try:

Clear cache (don’t delete app data): this often helps with freezing issues.
Make sure your device has enough free storage space.
If you’re playing on Wi-Fi, try switching to mobile data (or vice versa) to rule out connection hiccups.
If the issue continues, a clean reinstall can sometimes help — just make sure your progress is saved with a King account or Facebook before uninstalling.

If it still keeps happening after this, I’d recommend contacting Player Support directly from the game:

Tap the gear icon ⚙️ → Account & Help → ? Help Center → open any article → scroll down and tap Chat With Us.

That way the team can check your account and device details to see what’s going on.

Welcome! 👋

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