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my next level is not loading

Detlef999

My next level is not loading; the screen is frozen at the 'loading' page

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Detlef999

Thank you so much! The update fixed the issue. I'm back ..

HM100

https://community.king.com/en/candy-crush-saga/discussion/comment/3419157#Comment_3419157

Through Microsoft Store

Detlef999

How do I update this version?

HM100

https://community.king.com/en/candy-crush-saga/discussion/comment/3419146#Comment_3419146

Update to 1.3132.1.0 as it resolves the issue

Detlef999

This is the screenshot I just took. Have been trying since yesterday, but always get stuck here.
My Windows version is Windows 10, 10.0.19045 Build 19045.
Candy Crush Saga version is 1.3131.1.0
I believe the Candy Crush version is the culprit, from what I gather from other posts.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/511147/my-next-level-is-not-loading

Hello and Welcome to the King Community @Detlef999 🤗

Can you please tell me which device you are using? Also, can you please post a screenshot do the “loading” page?

To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍬🍫

MarthaA123

I have the same issue. Are unable to fix. Very frustrated

HM100

Are you playing on Windows using the app? Perhaps go here as version 1.313 has a bug that makes you unable to play a level under Windows. Don't erase app data and reconnect with your account as you'll be in a state where you will see the app crashing upon selecting a level pin. In the meanwhile, you can play on Mobile if you want to use the latest version I mentioned as it doesn't happen there.

Meanwhile I will be frozen at version 1.312 on my Windows machine until the issue fades away.