Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
why because I pay sometimes bonus Now I never receive advertising to earn lives it's illegal
Hi there,
I understand your concern about the video adverts feature in Candy Crush Saga no longer appearing in your game, and would like to clarify its availability within the game.
The video adverts feature, as well as other similar special events, is designed to be a bonus feature in the game. These features are not meant to be available permanently, rather they are introduced periodically or seasonally. This design allows us to keep the game fresh and exciting by offering different experiences and rewards at various times.
While we cannot add this feature back to your game, we're delighted to hear that you appreciate this aspect of the game, and your feedback is valuable to us. While it may not be available at all times, we continuously work to bring new and exciting features to the game, and your input helps us in this process.
If you ever miss a particular feature, keep an eye out for updates and announcements within the game. We often introduce these features during special events, so there's a chance they will return in the future.
We hope this clarifies why some features are not available permanently in your game. If you have any more questions or need further assistance, please don't hesitate to contact us.
New here? Sign in or create an account to join the fun.
As soon as I got to this level it gave me an error message 'unable to win level' and kicked me out. I tried again a few times and same message. How do I get past this level? It says level needs yellow candies and no yellow candies show up so I can't even play it.
Ads that start with scrolling green line across bottom and green OPEN rectangle "crash" most of the time. Only the green line ones have problem. Problem: ad plays, x appears top right corner. Click x , supposed to exit or go to next page of ad. Usually goes to ad's web page. When you try to return to candy crush , it stuck…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
how to retrieve my account using my user Id as my email doesn’t seem to work
There was an error rendering this rich post.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…