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Hi, I can't remember my password and email address that I used to have my progress. How do I retrieve my progress on my new phone?
Thank you
If you still have the old phone and the app is still on there you can check your player ID in the app in Settings. It will also tell you the email you used when you click on "my account" in the app. In order to retrieve a game of Candy Crush without your login details King would require to know your player ID. If you have such information to identify your account you could try contact King using the link below.
You can try filing a report here:
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Hi, I finished 23 tickets of the Yetis Draw out of 25 , still have 2 only to reach the big prize. But all tickets disspaeared on the board game and not appearing near the level number anymore. Where did they go ?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
