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Hi, I can't remember my password and email address that I used to have my progress. How do I retrieve my progress on my new phone?
Thank you
If you still have the old phone and the app is still on there you can check your player ID in the app in Settings. It will also tell you the email you used when you click on "my account" in the app. In order to retrieve a game of Candy Crush without your login details King would require to know your player ID. If you have such information to identify your account you could try contact King using the link below.
You can try filing a report here:
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
