Candy Crush Saga

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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

the game stole my money

I bought something from the shop, the message I got was that there were no money removed from my account, but they were, and I did not get what I bought. Please give me back my money or my items I bought, now I will also probably lose the chance of winning this round

Accepted answers

All comments

Hello @HAB10🤗 Welcome to the King Community!

I am sorry to hear about the issue you have experiencing with the purchases in your game!

To get the refund or to report the issue of your purchase, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

If you have any other questions, please let us know🍫🍬🍫

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @HAB10🤗 Welcome to the King Community!

I am sorry to hear about the issue you have experiencing with the purchases in your game!

To get the refund or to report the issue of your purchase, please select the device you are using from below options and follow the suggestions⬇️

🤖 Android device

Open the receipt you have received from Google Play and tap "Report a problem"
If you don’t have the email receipt then use this direct link. Scroll down to Order History and click on Report a problem
Click here for more information.
Follow the instructions given

🍏 Apple device

Use this link.
Once you are logged in with your Apple ID click on Report a Problem and follow the onscreen steps
Click here for more information

🔥 Kindle Fire

Use this link.
Once you are logged in with your Amazon ID click on Report a Problem and follow the onscreen steps
Click here for more information

💻️ Windows App

Use this link.
Once you are logged in to your Microsoft account, click on Help with billing and follow the steps
For more help and information on refunds, click here

If you have any other questions, please let us know🍫🍬🍫

Minha compra não chegou
Comprei no jogo e não chegou a compra
Level 18 527
Hallo kann mir jemand helfen komm bei Level 18 527 nicht weiter? LG Moni
🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
vidas extras afinal de cada competição.
Ganhava vidas extras agora já não ganho mais ,sempre era uma ajuda para avançar na competição.
Changing age
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…