Sometimes my game goes back to level 28

debs0630

For the past few weeks every now and then my game goes back to level 28 or 29 though it is still the same game, then a few times it said it was on the level I was playing but it would show a different game after I lost and went to replay the same level. I have not complained til now caz I was hoping someone else would have reported the same problem and I have lost so many lives now. ???? This happens only on my computer when I am on the facebook page.

debs0630

I posted a screen capture the other day and no answer from you, now it just jumped ahead a few levels but then when I lost it went back to the level I am on.

Colorbomb_Collector

Hello there, welcome to the Community @debs0630

Could you please provide us with a screenshot of the issue that you're having with your game progress?

Here is a guide on how to take a screenshot on Windows 10/11: https://support.microsoft.com/en-us/windows/use-snipping-tool-to-capture-screenshots-00246869-1843-655f-f220-97299b865f6b

Along with that, can you please try to:
- Restart your game and device
- Check for game and device updates, and update if available
- Make sure you have over 2GBs of free storage

Looking forward to hearing from you!