Please for return of my Candy crush saga boosters

FaVour64

Hello, my Candy Crush boosters disappeared after I logged out and logged back into my account. I had many boosters including color bombs, gold bars, hammers, and other items saved up. When I logged back into my Facebook-linked account, my boosters were gone and reduced to zero. Please help restore them. My game was linked to Facebook and this happened right after switching accounts. Thank you.

Account name linked to Facebook: Fa Vour

Level 1100+

christinewupp

Hello @FaVour64 I am not sure what you mean by "switching accounts". Did you log out of one account, play a different account and then switch over to the first account? I don't myself play via Facebook, but if I do this on a mobile device using a King Account I find that if I switch accounts boosters may not be retrieved. It's best to play one account per device, because boosters are stored on the device's memory, not at King's servers.

If you would like King to try help then contact them using this link:

https://soporto.king.com/?type=community

Make sure you include your player ID

kiara_wael

Hi and Welcome to the King Community

Sorry to hear that. In the case of Phone, your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

If you play on mobile, then please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.