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I completed 22 levels and was supposed to get 88 bars. It said there was a connection issue and it did not give them to me. I earned those bars and want them please.
where do I get this help in the app? It happened again.
Hi there 👋
That definitely sounds frustrating, so let’s try to figure out what happened. Just to understand it better, which feature was this reward from? Candy Royale, Episode Race, or something else?
Also, did the game freeze, or did you just get the connection-error pop-up? And if you relaunch the app and check your gold bar balance, does it still look unchanged?
Here in the community, we can’t add or replace missing gold bars, but Player Support can. Once you check those things above, you can reach Support directly through the game app and they’ll be able to look into your account.
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Unable to purchase
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